Refund Policy

We believe in Vesna and want you to be happy. If Vesna wasn't right for you, we'll refund your money within 14 days of payment — provided you've used no more than 30 minutes since you paid. You can try it for free on the Spark plan, and a refund is for those Vesna really didn't suit. Just write to support@vesna.you.

Refunds are issued to the same card the payment came from. The money arrives within 5–10 business days.

If you have a recurring subscription, cancel it before the next charge in your account or write to us.

The rule is the same for subscriptions and for topped-up minute packs: if you've barely used it — no more than 30 minutes since payment — we'll refund you. If the minutes are already spent, we don't refund, but they stay yours and expire 3 months after purchase.

If more than 14 days have passed since payment, you can still cancel the subscription — access stays until the end of the paid period, after which you move to the free plan.